Shipping & Returns

 

When you order from Kama Local Gourmet, you can be assured that we will ship your merchandise with the utmost care. We use the best shipping processes to deliver our products right to your door.

 

Please check the information below to review our shipping policies.

Shipping Policy

All shipments will dispatch within 48 hours.

Customers have 12 hours to cancel any order.

Customers are not allowed to return or exchange any products.

 

Shipping Terms and Conditions

Payment must be within time of purchase online or through bank transfer.

Our rates will be calculated based on gross or volume weight whichever is higher.

Final weight is calculated automatically through the website once you place your final order.

Rates are applicable to general cargo and not to hazardous, refrigerated, perishable and odd size cargo.

Customers are responsible for obtaining their own insurance; ARAMEX liability is limited to the Carriers Limitation of Liability as listed on the back of the Airway bill.

All Conditions of Contract listed on the back of the Airway bill are applicable.

 

Website Exchange Policy

Customers are not allowed to return or exchange any products.

Any non-food items can be exchanged within 3 days of purchase.

Exchanges accompanied by receipt of purchase and should be in perfect condition.

Customer is liable for any costs related to the returned shipment. 

 

In-store Exchange Policy

Customers are not allowed to return or exchange any products.

Any non-food items can be exchanged within 3 days of purchase.

Exchanges accompanied by receipt of purchase and should be in perfect condition.

  

Wholesale Order Policy

If your quantity is above the Website order limit, it will be transferred to a wholesale order.

Any Fine Food orders above 20 of the same product will become a wholesale order.

Any Gift Boxes & Gifting orders above 20 of the same gift/box will become a wholesale order.

Wholesale orders have a longer dispatch time (Up to 14 working days).

Our wholesale department will contact you in case of any additional documentation is required.

 

For any further information and inquiries you can contact us at [email protected]